Returns Policy

Return or exchange an item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
 

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Replacement faulty items are sent back out to you free of charge within the first month of purchase.

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be returned in original condition & packaging.

3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.

4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5. The goods must be received back within 30 days from the day we received your order.

6. Lingerie and items of clothing must be returned unworn and still in its original packaging.

7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

To arrange a return an item please complete the returns form HERE

Our Returns address is

Special Cuddles

PO BOX 228
Hitchin
Herts
SG4 0WW